Refund Policy

Last updated: August 2026

1. Crypto payments are final

Because membership is paid in USDT over the TRC20 network, transactions are irreversible once confirmed on-chain. As a result, payments cannot be refunded once your membership has been approved and activated.

2. Rejected submissions

If a submitted transaction ID cannot be verified (for example, it doesn't match any transfer received, or was sent on the wrong network), the submission is marked rejected with a reason and no membership is activated or charged — you'll see the reason on your dashboard and history page. If you believe funds were sent correctly, contact support with proof of the transaction.

3. Sending to the wrong address or network

Tregoon cannot recover or refund USDT sent to an incorrect address, or sent on a network other than TRC20. Always double-check the address and network before sending.

4. Cancelling a membership

Membership does not auto-renew, so there is nothing to "cancel" — simply don't submit a new payment when your current period ends.

5. Contact

For payment issues, reach us via the Telegram support link on your dashboard.